![]() ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Sincerely,AlexanderīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. But I do not understand how it can be normal. I hope it will be resolved peacefully and asap. Advising to transfer back remaining funds as soon as possible. I wrote back, providing all the proof of my funds, everything. Sincerely,Almi at Robinhood SupportWhat kind of response is that? I felt off my chair. Apologies for any frustration or inconvenience caused. If for any reason you do need to get in touch, feel free to reach out to me or our support team. Therefore, no money remains to be returned to you. I immediately asked where is my $4,000.00 remaining, on which I got an answer: We are unable to verify the legitimacy of the remaining funds on your account. Today I got an e-mail stating that $13,000.00 was transferred back. Sometime after representative over the email said that my account will be closed and my funds remaining, which is $17,000.00 will be transferred back to my checking account within 10 business day period. Robinhood also requested picture of a driving license and bank statement. Representative advised me to change the password, add two factor authentication. Two weeks ago Robinhood restricted my account, stating due to my security. From which $11,100.00 was transferred into my crypto Wallet. In total I transferred $28,100.00 into my Robinhood account. I thought it would be a great idea to keep some funds on Crypto wallet and some on Robinhood Gold account generating ****%. If the 2 card limit is true, I need both previous cards to be removed from my account so I can add my new preferred card(s). I need real clarification from a supervisor/manager regarding this limit for debit cards. They make it nearly impossible to get in touch with higher level management because they seem to lack internal transfers in their phone system. Robinhood consistently has terrible customer service with opposite responses between level one support agents. I still havent heard anything from a supervisor or manager. I requested for **** to transfer me to a supervisor but she refused and stated she would escalate. This is the opposite of what the first agent told me, and doesnt make sense, as Robinhood did not disclose any limit before/during the process of linking a card. Almost a week later, I called support and the agent **** told me that theres a maximum limit of 2 debit cards linked to Robinhood for the lifetime of the account. When I first chatted with support, I was told its an ongoing problem that multiple customers are facing, and theyre working on the issue - theres no time frame for when it will be resolved. Now that Im attempting to add another card, Im getting an error that the maximum amount of cards have been linked, please use a card youve already verified. Ive tried out the service, which only allows you to link 1 debit card at a time, with 2 separate cards. Robinhood has recently added a link debit card feature for instant transfers in/out of the account.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |